At Our Little Hands, every product is handmade and prepared after an order is confirmed. Delivery time therefore includes both the production period and the courier’s transit time.
Order Processing
Production begins after payment and customization details have been confirmed.
Processing time may vary depending on:
- Product type and quantity
- Customization requirements
- Material availability
- Seasonal demand
An estimated completion and delivery time will be shared when your order is confirmed.
Delivery
Orders are delivered through third-party courier services. Delivery times may vary depending on the customer’s location, courier availability, public holidays, weather, or other circumstances beyond our control.
Please provide a complete and accurate delivery address, phone number, and any necessary location details.
Shipping Charges
Shipping charges are calculated according to the delivery location, parcel size, weight, and courier rate. Any applicable delivery fee will be communicated before the order is finalized.
Order Tracking
When tracking information is available, it will be shared through email, WhatsApp, or another contact method provided with the order.
Delayed Deliveries
We will make reasonable efforts to dispatch orders within the estimated timeframe. However, Our Little Hands is not responsible for delays caused by courier companies, weather conditions, public holidays, strikes, incorrect addresses, or events outside our control.
Failed Delivery
If delivery fails because the customer is unavailable, provides incorrect information, or refuses the parcel, additional delivery charges may apply before the order is sent again.
Damaged Parcels
Please inspect the parcel when it arrives. If the package or product is damaged, contact us within 48 hours and provide your order number along with clear photos or videos of the parcel, packaging, and product.
Contact Us
For shipping or delivery questions, contact us at:
Email: hello@ourlittlehands.store
Phone/WhatsApp: +92 327 8858977